Global X Investments Canada Inc. (referred to in this Policy as “we”, “us” and “our”) is committed to protecting the privacy of personal information that we collect, use and maintain in the course of conducting our business. We have a Chief Compliance Officer who is responsible for the overall governance of privacy. This Policy describes how we may collect, hold, use, and disclose your personal information. This Policy may be amended from time to time without notice to you. Please read this Policy and contact us should you have any questions.
What is Personal Information?
Personal information refers to information that identifies you. It may include information such as your age, marital status, employment history, social insurance number, credit history, home address, personal email address and telephone number.
We may collect personal information directly from you or indirectly through someone you authorize or from third parties in accordance with applicable law. The information we may collect or receive from you depends on your relationship with us.
Privacy Principles
The Policy is outlined by standard privacy principles that guide us in the collection, use and disclosure of personal information.
Accountability
We are accountable for the personal information under our control by establishing, training our staff in, and enforcing our privacy policies and procedures to promote compliance with these privacy principles. We have a Chief Compliance Officer accountable for personal information under our control and responsible for compliance with this Privacy Policy.
Our policies and procedures govern how we may deal with your personal information. Every employee is responsible for respecting and protecting the personal information to which the employee may have access.
Identifying Purpose
We will inform you about the purposes for which we may collect, use, and disclose your personal information and we only collect, use, and disclose your personal information for those purposes.
Consent and Choice
We will obtain your consent to collect, use, or disclose your personal information and you may at any time revoke that consent, subject to legal and regulatory requirements. In some stances, we may not be able to provide certain services and products to you if you do not consent or withdraw consent to our collection, use or disclosure of the required information.
Limiting Collection
We limit the collection of your personal information only to what we determine is necessary for the purposes we identify for you and only collect the personal information we need for those identified purposes.
Limited Use and Disclosure
We do not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as required by law. In addition, we will only use or disclose your personal information for the purpose(s) it was collected.
Retention
Your personal information will be kept only for as long as reasonably necessary to fulfill its intended purpose or to satisfy legal requirements. These requirements also apply to third parties who work with us.
To determine the appropriate retention period, we consider different criteria, including the purposes for which we process your personal information, the need to maintain your personal information to provide you with products and services, and all applicable legal and regulatory requirements. We may retain personal information beyond our designated retention periods due to regulatory requirements or in response to a legal matter.
Accuracy
We maintain your personal information in an accurate, complete, and up-to-date form as is needed for its use. We are committed to maintaining the accuracy of your personal information and may make reasonable efforts to keep your information complete and up-to-date.
Protection
We have established safeguards to protect against unauthorized access, disclosure, copying, use or modification, theft, misuse, or loss of your personal information that may be in our custody or control. These safeguards are appropriate to the sensitivity of the information.
Openness
We have policies and procedures in place which educate our employees on their responsibilities when collecting, using, disclosing and managing the personal information that we may collect. We provide our employees with annual training on our privacy policy.
Individual Access and Rights
You may request access to the Personal Information we hold about you or request a correction/update of that personal information.
You can make that request directly to privacyofficer@globalx.ca or by mail below. We will need specific information from you to process your request. Depending on the nature of your request, we may charge you a fee and we will advise you of any fee prior to proceeding with your request. If we are unable to provide some of the personal information we hold about you, we will give you an explanation.
Contact Us
If you have any questions about this Policy please contact us at privacyofficer@globalx.ca or by mail here:
Chief Compliance Officer
Global X Investments Canada Inc.
55 University Avenue, Suite 800
Toronto, Ontario
M5J 2H7
How to Report a Concern or Obtain More Information
STEP 1: Voice your question or concern
The best way to address a concern or question is to raise it with our Client Services Department as soon as it comes up by contacting them by email at info@globalx.ca phone 1-866-641-5739
STEP 2: Escalate your concern to the Privacy Office
If our Client Services group is unable to address your concern or question you can escalate in the following ways:
STEP 3: Further Escalation
If after contacting us you do not feel that your concern has been adequately addressed, you may contact the Office of the Privacy Commissioner of Canada:
Thank you for visiting our website and your interest in our products. We’d like to tell you about our Cookie Policy and how we use cookies and similar technologies on our website.
By using our website, you are agreeing to the following terms and conditions. The terms “we”, “our” and “us” mean, any Global X Investments Canada Inc. affiliate or subsidiary and “you” and “your” means any individual who visits our website. This Policy may be amended from time to time without notice to you. By using our website, you agree to the placement of cookies on your device in accordance with the terms of this Policy. If you do not wish to accept cookies from our website please take the required steps to disable cookies as outlined in this Policy.
1. What are Cookies?
A “cookie” is a piece of data that a web server creates when you visit a website. This data is information about how and when you use a website. It is placed on your computer, smartphone, smart TV or tablet (“device”), when you enter the website, in the form of a small text file. There are two primary types of cookies:
2. Why Global X Investments Canada uses Cookies
Many cookies are designed to give you optimal use of the websites you visit. In the same way, we use cookies to collect information about your activity on our website allowing us to improve your user experience while on our website. This helps, for example, in enabling web pages to be loaded more quickly or large documents to be accessed more efficiently. Fortunately, the type of information we may collect on our website to allow these efficiencies is not personally identifiable and may not include your name, address, telephone number or email address unless you explicitly provide it.
By consenting to the use of cookies on our website when you enter, you acknowledge and agree that we may:
(i) track and record information for systems, marketing, troubleshooting, administrative, analysis and reporting purposes; and
(ii) use your information in the following ways:
3. Use of Cookies and Third Parties
A cookie is a small amount of data that is stored by your web browser when you visit our website. All cookies have an owner which tells you who the cookie belongs to. Across our website we use first party cookies that are set using the globalx.ca domain as well as third party cookies that are set on our behalf by third parties.
We may use first party cookies on our website for reasons like:
We may use third party cookies and tools on our websites including but not limited to Salesforce, Facebook, Adobe Analytics, Google Analytics, Google Campaign Manager 360 and Mouseflow for these purposes. Our third party providers may also use cookies or similar tools to deliver advertisements outside of our website that may be relevant to you and your interests. We may also share anonymized data with our third party service providers to better segment and target advertisements relevant to you. Our third party service providers may also have their own cookie and privacy policies, which we recommend that you review directly from their respective websites.
We may combine information collected through the use of these third party cookies and tools with any other identifiable personal information we may have about you. In some cases, we may collect your internet protocol (IP) address or other similar device identifier on the date you visit our website. Again, this is all to better serve you and your unique needs.
4. Interest-based Advertising
Interest-based advertising allows us to deliver advertisements that are more relevant to you and your interests. It works by showing you advertisements that are based on your browsing patterns and the way you have interacted with this and other sites.
As you browse our website, some of the cookies placed on your computer will be advertising cookies, so we can understand what sort of pages you are interested in. We can then display advertising on your browser that is based on these perceived interests. These cookies do not contain personal or financial information about you, but may contain a unique identifier required by the retargeting process. We and our third party service providers may use cross device linking to deliver relevant advertisements on another device using a unique identifier. If you access one of these ads, we may also track the response rate and the website activity associated with it.
We also work with third party advertising providers who collect and use information about your visits to this and other websites (but not your name, email address, postal address or phone number) to show you advertising that may be of interest to you. This includes the advertising displayed on our sites and the Global X Investments Canada advertising you may be shown when you are on other third party websites.
6. Refusing Cookies
You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permission each time a website attempts to set a cookie. However, our website (and many other websites) rely on cookies to enable certain functionality. If you choose to disable cookies, some of the services available on our websites may not work properly.
7. Non-Global X Investments Canada Inc. Group Websites and Links
Our website may contain links to non-Global X Canada websites. We are not responsible for the practices of those third party websites. Where you access other websites from our website using the links provided, the operators of these websites may use cookies in accordance with their own policies which may differ from ours. You should read their privacy and cookie policies carefully before you provide any personal information to them.
8. Managing your cookie settings
You can manage your cookie settings directly through your internet browser, if you so choose.
You can decline, accept, or remove cookies at any time by using the settings on your internet browser. You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you can decide whether to accept or decline it. Please refer to your internet browser’s help section for further information. Please note that some parts of our website may not function properly if you reject certain cookies.
To help you get started we’re provided some internet browser cookies guides below:
9. Caution regarding automatic Cookie Functionality
Browsers such as Microsoft Internet Explorer allow you to store passwords and logon IDs so you do not need to re-enter this information each time you access websites. We strongly urge you not to use this functionality to prevent unauthorized use of any online accounts you may have.
10. Changes
We may change this Policy from time to time without notice to you. When we do so we will display the changed Policy on this page. We encourage you to visit this page frequently to stay informed.
11. Contact
If you have any questions about this Cookie Policy please contact us via email at:
privacyofficer@globalx.ca or by mail here:
Chief Compliance Officer
55 University Avenue, Suite 800
Toronto, Ontario
M5J 2H7